Healthcare automation
A Faster Digital Booking Experience for Gomez Hospital
A healthcare booking platform designed to reduce manual intake friction and make appointment availability easier to manage.
The challenge
Manual booking errors contributed to lost revenue, while patient intake took approximately 15 minutes per person. The hospital needed a clearer, more dependable path from appointment discovery to confirmation.
What Kindforth built
Kindforth designed and built a digital booking experience with structured availability and operational workflows, reducing repetitive handling while preserving staff control over appointments.
Delivery process
- 01Documented the existing booking and intake workflow
- 02Defined availability, validation, and exception rules
- 03Built the patient and administration journeys
- 04Deployed monitoring and iterated with operational feedback